With a soft brush, gently rub the local area of ​​dirt or the entire product. Rinse with plenty of water. Dry in a cool and dry place.

For stains, use soap on the local area and rinse with plenty of water.

Clean dirt such as sand and dust with the help of a dry brush or cloth.

Do not dry clean
Do not wash in the washing machine
Do not use drying machine
Do not use hot water
Do not expose to intense sunlight
Do gentle ironing
Store the product without folding, dropping, hanging or laying flat

Large B+B Bag:
Depth    15 cm / Handle   Height   45 cm / Strap  Width    45 cm

Midi B+B Bag:
Depth    15 cm / Handle  Height   35 cm / Strap Width    35 cm

Mini B+B Bag:
Depth    15 cm / Handle  Height   22 cm / Strap  Width    30 cm

Unfortunately, we are unable to offer exchanges on our products. We recommend creating a new order with your preferred item and return your original order in the meantime.

If you have any further questions, please contact us via support@bonheurbag.com

All international orders are shipped DDU (Delivery Duties Unpaid) and may be subject to import duties or country tax. The delivery carrier will contact the customer directly and the recipient must bear any additional charges for customs clearance.

If you wish to amend your purchase, please contact our customer care team.

Yes, it is possible to have your order delivered to a different address from your billing. Please provide the shipping and billing address information at checkout.

Unfortunately, shipping addresses cannot be changed. We will only ship to the shipping address entered when the order was originally placed.

Shipping rates vary depending on the delivery location.

Once your order is placed, we aim to dispatch on the following business day via DHL.

You have 14 days from the shipping date of your order to return your purchase from bonheurbag.com. The item(s) must be returned in its original condition and with its original invoices.

The invoice date must not exceed 14 business days. The product must be unused, in its original condition and with its original packaging.

All attached product labels and logos (if any) must be intact and not be removed. Damaged products will not be accepted for return or refund.

Firstly, check your order does not exceed our 14 day returns policy. If your order is eligible for return, simply re-package your item following our return requirements. Once complete, please contact our customer care team via support@bonheurbag.com to start the returns process.

We accept the following methods of payment for purchases made via bonheurbag.com:

Unfortunately, we do not accept cash on delivery for orders purchased online at bonheurbag.com.