Shipping & Returns
INTERNATIONAL SHIPPING
Bonheur offers free shipping on all orders. Please note that buyers are responsible for any customs duties/taxes that may be prepaid at checkout or on delivery, depending on your country.
RETURNS
We are pleased to accept timely returns of new and unused products within 14 days from the date the order was delivered to you.
The products must be in the same condition, original packaging and unused, bearing the original labels and accessories as well. Please ensure the product you return is in its original condition with the product care card, invoice and packaging included (Carton box, dust bags, strap wrapped in tissue paper etc.); otherwise, we will be unable to accept your return and issue a full refund.
We would like to kindly inform you that customers are responsible for paying for their own shipping costs for returning their item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, based on custom duties, the return cost may vary from Turkey to abroad.
It may take up to 14 days for your return to reach us due to customs reasons. Once we have received your returned item, it can take up to 3-5 days to process your refund based on your bank. You will receive an email confirmation of this once it has been completed. The refund will be made via the same payment method used to make the purchase. After we receive and process your return, it may take up to 14 working days for your refund to display on your payment card statement. If your refund has not been credited to your account, please contact your bank.
To proceed with this please contact with us at info@bonheurbag.com
Please note: The return fee will be deducted from your refund.
CANCELLATIONS & AMENDMENTS
Should you want to amend your order for any reason, we are happy to cancel your initial order so a new purchase can be made. Once your order has been shipped, amendments and cancellations with the courier are not possible. We recommend returning your order and placing a new one.
For any questions regarding order amendments, please email info@bonheurbag.com to discuss your options.
QUESTIONS
Please contact us via support@bonheurbag.com and allow 1-2 business days for your response.